By Fello Logistics
CUSTOMER: McGuire Roofing
LINE OF BUSINESS: Commercial Roofing Systems and Applications
LOCATION: Grand Prairie, Texas
IN BUSINESS SINCE: 2022
FELLO LOGISTICS CLIENT SINCE: 2023
McGuire Roofing provides high-end commercial roofing systems to clients who must have shipments on time and in good condition. McGuire successfully competes with larger companies by focusing on extensive, wholesale orders, and by maximizing efficiency at every level.
That means shipping has to be efficient, reliable and smooth.
A 3PL that does a respectable job, but isn’t willing to go the extra mile, simply will not do.
It was the need for a 3PL with that level of dedication that led managing partner Luke McGuire to connect with Fello Logistics.
THE RESULT
Exactly as expected, since working with Fello Logistics, McGuire Roofing has found that every load gets where it’s supposed to be, on time, and McGuire never has to wonder about what’s going on. If any problem occurs, the team at McGuire knows they can reach someone at Fello who will answer questions and make things happen.
This has positioned McGuire to continue its competitive nature with larger companies on both price and service, because shipping is never an issue.
QUOTES FROM LUKE McGUIRE, MANAGING PARTNER:
Access to the People Who Can Make Things Happen
“What I really like about Fello Logistics is I can get ahold of the vice president of the company, who is a friend and ally. I do enjoy the fact that I have such a personal relationship, and I can get answers and results when I need them.”
The Relationship-Over-Profit Mentality
“They’re probably the best company I deal with in regard to going out of their way to give their customers a special experience – an experience that’s memorable. And it’s not just that they’re good at logistics and what they do – although they are. But it’s the fact that they go above and beyond to show the value of the relationship. I think it’s a relationship-over-profit mentality. It’s something you don’t see a whole lot of these days, and I think every company could do better if they tried to be a little more like Fello.”
Solving Even the Toughest of Problems
“I had a situation with one of my customers – a Fortune 500 company – that was taking a couple truckloads of products back-to-back-to-back, and one of the trucks was rejected by the facility because the driver had over-tightened the straps unintentionally, and it caused the load to tip over. For liability’s sake, they wouldn’t load it. I had an 18-wheeler truck and I had to have it re-palletized and re-done. I reached out to Dylan Campbell, and he went out of his way, reached out to some of his connections and found a company that was willing to take the load and re-palletize it at the warehouse facility – and to make sure it was done right. At no cost to me.”
The Difference: Going the Extra Mile
“I’ve worked with a multitude of logistics companies, and they’ll help and do as much as they can within their capabilities, but they don’t go the extra mile, and they aren’t going to do that at no charge to me because they consider it my fault that the driver loaded the freight incorrectly. Fello went out of their way. And as a brokerage, they always do a great job.”
Fello Logistics is known for integrity, reliability, industry-leading customer service and genuine care for it’s clients. Learn more about our freight shipping services.
