By Fello Logistics
CUSTOMER: Herregan
LINE OF BUSINESS: Flooring Distributor
LOCATION: Egan, Minnesota . . . plus nine branches throughout the Midwest
IN BUSINESS SINCE: 1965
FELLO LOGISTICS CLIENT SINCE: 2022
Herregan is one of America’s largest flooring distributors, with headquarters in the Twin Cities area and nine branches throughout the Midwest. The company serves more than 3,500 flooring dealers. So when Herregan sends flooring products to a job site, it’s not just a matter of timeliness. Making sure the freight is unloaded as smoothly and efficiently as possible is critical to the success of the end-customer. That makes attention to detail extremely important, which led operations manager Matt Link to turn to Fello Logistics.
THE RESULT
Since working with Fello Logistics, Herregan reports that deals are brokered quickly, communication is excellent and the problems often associated with freight transport are consistently solved – even if it takes some creativity from the Fello team. “The service at Fello is as good as any logistics service I’ve ever had,” Link said.
QUOTES FROM MATT LINK, OPERATIONS MANAGER:
‘They Didn’t Give Up’
“We had a situation in the dead of winter where a lift gate was broken, and then we went to a second one and it was frozen. But Fello didn’t give up and turn the load around. They went above and beyond. They found a forklift company that rents forklifts, which required a lot of calling especially because this wasn’t in a big city. But they got it done.”
Weathering the Storm
“In one situation, it was very snowy and the truck was blocking traffic. They were worried about that and they found another safe place for the truck to go and get successfully unloaded, even with the weather conditions completely out of control. That took a lot of additional effort, but they understood how important it was and they were relentless about making it happen.”
Creative Solutions
“I don’t think a lot of companies would be as creative as Fello when stuff happens and you’ve got to dive in and get through it. They communicate great with everyone – with us, with the driver, with our customer – and they make sure we will get the end result we need.”
Friends . . . and Reliable Partners
“I know Dylan Campbell personally, and when you work with friends, you really don’t want anything to go wrong. But when it’s people like Dylan and Ben Keckeisen, who are so super helpful, you’re very glad they are your partners.”
Fello Logistics is known for integrity, reliability, industry-leading customer service and genuine care for it’s clients. Learn more about our freight shipping services.
