By Fello Logistics
CUSTOMER: Grote Automotive
LINE OF BUSINESS: Used Auto Sales
LOCATION: Rockford, Illinois; Moline, Illinois
IN BUSINESS SINCE: 2004
FELLO LOGISTICS CLIENT SINCE: 2024
For 20 years, Grote Automotive owner Steve Ganser has handled his own procurement of cars, so he understands the ins and outs of auto-hauling. He also understands that, with reliable carriers who know how to treat auto dealers well, he shouldn’t have to spend time dealing with the shipping process. Or as he says, ideally, “I don’t want to spend any time on shipping.”
But issues with promptness, communication and pricing were constantly causing Ganser to have to spend time on shipping. That was until early 2024, when a contact at Chicago-based ADESA Wholesale referred him to Fello Logistics.
THE RESULT
Fello brokers a haul of cars every week, and Ganser cites significant improvement in every area that was a concern before. Fello takes full accountability, solves problems quickly, communicates proactively and keeps its word on pricing. All this has allowed Ganser to redirect significant amounts of time to running the dealership and driving stronger sales.
QUOTES FROM OWNER STEVE GANSER:
No Balls Dropped
“Kyle Young is our point of contact, and he doesn’t drop the ball on anything. If we ever have issues, we figure it out pretty quickly.”
The Price Is the Price
“The carrier I used before would change their quote in the middle of a haul. They had fine print in the agreement that said, if they needed anything additional, they can bump your price to whatever they thought it was fit to do. Companies like that, I don’t like to deal with. That does not happen with Fello. They stick to the price they quote me.”
Pickup Promptness
“Promptness was one of the biggest issues I had with transporters I used before. We would sometimes wait three and four days to get cars picked up. No one is perfect but Fello is very good, and they’ve eliminated this as a major issue.”
‘I’m Not Even Wondering Where Stuff Is’
“Their communication is good, probably more than I even need sometimes. But that’s all right. They give me all the shipping updates, and even though it isn’t high enough volume that I’m wondering where stuff is, I’d rather have good communication than what I had before.”
Fello Logistics is known for integrity, reliability, industry-leading customer service and genuine care for it’s clients. Learn more about our freight shipping services.
