By Fello Logistics
CUSTOMER: Large Mining Company
LINE OF BUSINESS: Bulk Supplier to the Farming, Cement and Wall Board Industries
LOCATION: Nevada
IN BUSINESS SINCE: 1904
FELLO LOGISTICS CLIENT SINCE: November 2023
This Nevada-based Mining Company has been operating its mine since 1904, offering the highest level of purity in the industry at close to 95 percent. In a business with such a straightforward customer service model, reliable transport is an absolute must. This company needs to know its product will reach each customer – on time with no complications – while having access to information at any given time.
THE RESULT
Since working with Fello Logistics, issues with shipping are simply nonexistent, and access to information is completely trouble-free. Because Fello communicates so effectively, the lead logistics coordinator is always able to keep customers informed, as well as internal team members who need to be up to speed on any given shipment.
QUOTES FROM THE LEAD LOGISTICS COORDINATOR:
Service Is The Key
“I’m very satisfied with Fello because they are so reliable and dependable. I can count on them every time to ensure timely, trouble-free deliveries, which means it’s also an issue our customers don’t have to deal with. Fello truly delivers seamless logistics excellence for us, and that has contributed a great deal to the success of our overall operations.”
The Value of Reliability
“If you have a problem or a question, it gets answered very promptly. They’re easy to work with, and they make my job easier because I can count on them.”
Rolling With the Pricing Punches
“They’re willing to work with me because our price-per-load can change here and there sometimes. It’s never a problem with Fello. They can handle our volume and they always excel at communication and dependability.”
Without Good Communication, ‘So Much Could Go Wrong’
“Communication is really great. I have mainly communicated with Robert Clark, and the lines of communication between me and him are really effective. There is so much that could go wrong if a shipper and a broker are not communicating well, but I haven’t experienced any of that when working with Fello.”
Fello Logistics is known for integrity, reliability, industry-leading customer service and genuine care for it’s clients. Learn more about our freight shipping services.
