By Fello Logistics
CUSTOMER: Viking Forest Products
LINE OF BUSINESS: Paper and forest product manufacturing
LOCATION: Eden Prairie, Minnesota
IN BUSINESS SINCE: 1910
FELLO LOGISTICS CLIENT SINCE: 2020
Viking Forest Products moves a high volume of freight for a company its size, including a lot of imports from China. Until recently, the company was trying to manage relationships with a different company for each of the following – ocean freight, drayage, warehousing and last-mile delivery.
The company desperately needed to streamline and simplify the process.
THE RESULT
The answer came in 2020 from Fello Logistics, which had the people and the capacity to step in and manage the entire process while becoming a single point of contact for Viking. In the four years since, Viking’s import volume has only gone up. Starting in 2023, Fello has become involved with every aspect of Viking’s logistics operation.
The process remains smooth and transparent as Fello keeps all relationships working well while keeping Viking informed of what’s happening every step of the way.
QUOTES FROM SETH LANGE, PROCUREMENT AND SALES:
How It Started:
“When our company got to talking with Fello, they explained how much they do, especially in drayage. They said, ‘Let’s see what we can do.’ So we decided to give it a shot, and it’s been a lot smoother.”
Communication Excellence:
“Their communication has been a lot better (than previous experiences). Going back to that one contact, I can call Dylan (Campbell) any time of the day, whether it’s 6 in the morning or 8 at night and he’ll answer.”
Fello’s Drayage Knowledge
“They’ve definitely helped us out in specific areas, particularly on the drayage side. That’s a part of the business that I was very green in. They’ve helped us out a lot there, breaking down the cost of the overall process.”
Better Cost Management
“There’s been some cost savings from situations like companies with layovers – containers not being freed up at the ports. They’ve helped us understand how to get some of those costs erased in situation like that, which are outside our control.”
More Proactive Than Reactive
“We move a ton of freight, and the biggest issue is always communication. Dylan reaches out in a timely manner – much more proactive than reactive. If I hear from a customer that something is messed up, I don’t like it. But Dylan tends to be on top of situations like that so it doesn’t get to that point.”
Fello Logistics is known for integrity, reliability, industry-leading customer service and genuine care for it’s clients. Learn more about our freight shipping services.
